Refund policy

Return and Refund Policy

Last Updated: September 22, 2026

At Lunavekro, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a 30-day return and exchange period for eligible products.

1. Return Eligibility

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be in the original packaging, where applicable.

  • Include all original accessories, parts, and documentation.

  • Not be damaged due to misuse, improper handling, or normal wear and tear.

Certain products may be excluded from return or exchange when required by applicable law or when clearly identified as non-returnable before purchase.

2. Free Returns and Exchanges

Lunavekro provides free returns and exchanges within 30 days for eligible orders.

If your item arrives damaged, defective, incorrect, or materially different from the product description, please contact us as soon as possible so that we can review the issue and provide an appropriate solution.

3. How to Request a Return

To request a return or exchange, please contact us at:

Email: karsynaliana4894@outlook.com

Please include:

  • Your order number

  • Your name

  • The item(s) you would like to return

  • The reason for the return

  • Photos or videos when the item is damaged, defective, or incorrect

Our customer service team will provide return instructions after reviewing your request.

Please do not send an item back to an address obtained from the package label or any other source without contacting us first.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at karsynaliana4894@outlook.com as soon as reasonably possible.

We may request photographs or other information to verify the issue.

Depending on the circumstances, we may offer:

  • A replacement;

  • An exchange;

  • A refund; or

  • Another appropriate resolution.

6. Exchanges

If you would like to exchange an eligible product, please contact us within 30 days of delivery.

Exchange availability depends on product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible at karsynaliana4894@outlook.com.

We will make reasonable efforts to process cancellation requests received before the order has been shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the standard return procedure may apply.

8. Non-Returnable Situations

A return may be declined where an item has been:

  • Used improperly;

  • Damaged intentionally or through misuse;

  • Modified or altered after delivery;

  • Returned without prior authorization; or

  • Returned outside the applicable return period,

except where applicable law provides otherwise.

9. Contact Us

For questions about returns, exchanges, or refunds, please contact:

Lunavekro
Email: karsynaliana4894@outlook.com
Website: lunavekro.shop

We will make reasonable efforts to respond to customer inquiries as promptly as possible.