Shipping policy
Shipping Policy
Last Updated: September 22, 2026
At Lunavekro, we aim to provide reliable and transparent shipping information to our customers.
1. Processing Time
Orders are normally processed after payment has been successfully confirmed.
Processing and fulfillment may require additional time during periods of high order volume, holidays, promotions, or other circumstances.
2. Estimated Delivery Time
Our standard estimated delivery time is:
20–30 business days
Delivery time is an estimate and is not a guaranteed delivery date.
The actual delivery time may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our reasonable control.
3. Order Tracking
When tracking information is available, we may provide tracking information to the email address associated with your order.
Tracking updates may take some time to appear after a package has been handed to the carrier.
4. Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If you discover that your shipping address is incorrect, please contact us as soon as possible at:
We will make reasonable efforts to update the address before fulfillment. However, we cannot guarantee that address changes can be made after an order has entered fulfillment or been shipped.
5. Customs, Duties, and Taxes
Depending on the destination and applicable laws, international orders may be subject to customs duties, import taxes, VAT, or other charges.
Where applicable, these charges may be imposed by the destination country's customs authority and may be the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for providing accurate information required for customs clearance.
6. Shipping Delays
Shipping delays may occur because of:
-
Customs inspections;
-
Carrier delays;
-
Severe weather;
-
Public holidays;
-
Transportation disruptions;
-
Incorrect address information;
-
Customs documentation requirements; or
-
Other circumstances beyond our reasonable control.
If there is a significant shipping delay, please contact us at karsynaliana4894@outlook.com and we will make reasonable efforts to assist you.
7. Lost or Damaged Packages
If your package appears to be lost, damaged, or delivered incorrectly, please contact us as soon as possible.
We may request your order number, tracking information, photographs, or other relevant information so that we can investigate the issue with the carrier or fulfillment provider.
8. Third-Party Fulfillment
Depending on the product and destination, orders may be fulfilled or shipped through third-party logistics or fulfillment providers.
Where applicable, products may be shipped from a fulfillment location different from the customer's destination country.
9. Contact Us
For questions regarding shipping or delivery, please contact:
Lunavekro
Email: karsynaliana4894@outlook.com
Website: lunavekro.shop